Return and Exchange Policy for Bellamy's Organic Bangladesh  

At Bellamy's Organic Bangladesh, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and exchange process under the following terms and conditions:

1. Eligibility for Returns and Exchanges

You may request a return or exchange under the following conditions:

Product Discrepancy: If the product received is significantly different from what was ordered, such as receiving the wrong product or variation.

Damaged or Defective Products: If the product arrives damaged, defective, or in a non-functional condition that was not disclosed at the time of purchase.

2. Return Process

To initiate a return or exchange, please follow these steps:

Contact Us: Reach out to our Customer Support team at info@bellamysorganic.com.bd or call +8801404458888 within 48 hours of receiving your order.

Provide Documentation: Please provide your order number, along with photos or videos of the product, highlighting any defects or discrepancies.

Return Authorization: Our team will review your request and notify you of the return authorization within 3–5 business days.

3. Conditions for Return or Exchange

• The product must be unused, in its original packaging, and resellable condition.
• Products that have been opened or used, or that are damaged due to customer misuse, will not be eligible for return or exchange.
• Products with broken seals or missing parts are non-returnable unless proven to be defective or not as described.

4. Return Shipping

If your return request is approved, we will provide you with instructions for returning the item.

Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., damaged, defective, or incorrect items).

5. Exchange Process

-If you wish to exchange an item for a different product or size, please contact us within 7 days of receiving your order.

-The exchanged item must be in original, unused condition, with all tags and packaging intact.

6. Refunds

Once the return is received and inspected, we will process the refund to the original payment method used.

-Refunds typically take 7–10 business days to appear in your account, depending on your payment provider.

-Shipping fees are non-refundable.

7. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Opened or used food products
• Items that have been damaged due to misuse or improper care
• Gift cards or promotional items

Contact Us

If you have any questions or need assistance with your return or exchange, please contact our Customer Support team at info@bellamysorganic.com.bd or +8801404458888. We are here to assist you and ensure that your experience with Bellamy’s Organic Bangladesh is smooth and satisfactory.